Shipping policy

CC’s Closet Shipping Policy

Last Updated: September 26, 2026

Thank you for shopping with CC’s Closet! We are an online-only clothing boutique, and we work hard to process and ship your orders as quickly as possible.

Please review our shipping policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or holidays.

During holidays, sales, new product launches, or periods of high order volume, processing may take longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Time

After your order has been processed, estimated delivery times are generally:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days, when available

Please note that shipping times are estimates and are not guaranteed delivery dates.

Delivery times may be affected by weather, holidays, carrier delays, incorrect addresses, or circumstances outside of CC’s Closet's control.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout based on the shipping method, destination, order size, and applicable carrier rates.

From time to time, CC’s Closet may offer promotional or free shipping.

Any applicable shipping promotion will be clearly displayed during the promotion period.

4. Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

If tracking shows that your package is still in transit, please allow the carrier time to complete delivery.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If you contact us before your order ships and we are able to make the correction, we will do our best to update the address.

Once an order has shipped, we may not be able to change the shipping address.

If a package is returned to CC’s Closet because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the order resent.

6. Lost, Stolen, or Missing Packages

CC’s Closet is not responsible for packages that are marked as delivered by the shipping carrier but cannot be located.

If your tracking information states that your package was delivered but you have not received it, we recommend:

  1. Checking around your delivery location.
  2. Checking with household members or neighbors.
  3. Checking with your building's management or mailroom, if applicable.
  4. Contacting the shipping carrier directly.
  5. Contacting us if you need assistance with the order.

CC’s Closet may assist with contacting the carrier, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.

7. Delayed Packages

Once an order has been shipped, delivery is handled by the selected shipping carrier.

CC’s Closet is not responsible for carrier delays caused by circumstances such as:

  • Severe weather
  • Natural disasters
  • Holidays
  • Transportation delays
  • Staffing issues
  • Incorrect addresses
  • Carrier operational issues
  • Other circumstances outside our control

If your package is delayed, please use your tracking number to check the latest carrier updates.

8. Damaged Packages

If your package arrives damaged, please contact CC’s Closet within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged merchandise

We will review the situation and determine the appropriate resolution.

9. International Shipping

At this time, CC’s Closet [DOES / DOES NOT] offer international shipping.

If international shipping becomes available, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

10. PO Boxes and Military Addresses

CC’s Closet [DOES / DOES NOT] ship to PO Boxes and military addresses.

Available shipping methods may vary depending on the destination address.

11. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has been processed or shipped, it cannot be canceled and will be subject to our Return & Refund Policy.

12. Combining Orders

If you place multiple orders, CC’s Closet may ship them separately depending on inventory, processing time, and fulfillment requirements.

Additional orders are not automatically combined unless confirmed by CC’s Closet.

13. Contact Us

If you have questions about your shipment or order, please contact:

CC’s Closet
Email: [INSERT CUSTOMER SERVICE EMAIL]
Website: [INSERT SHOPIFY STORE URL]

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Thank you for shopping with CC’s Closet! 🛍️

We appreciate your business and look forward to helping you find something you love.